BuildMint Queue

Privacy Notice

BuildMint Queue is a product of BuildMint Software. This notice explains how the BuildMint Queue service, operated by BuildMint Software, handles personal data.

Data handled

The service processes staff identity and session data through Clerk; organization profiles, memberships, roles, locations, queues, entries, reports, activity and lifecycle timestamps in Neon PostgreSQL; optional logo objects in Cloudflare R2; subscription and transaction metadata from Lemon Squeezy; and support, Billing Help, email-outbox, delivery, security, and audit records. Lemon Squeezy acts as merchant of record for checkout.

Cookies and browser storage

Clerk uses authentication and session storage that is necessary to sign staff in and protect authenticated functionality. The application stores the selected location, selected queue, and settings-layout preference in first-party local storage so staff can resume their workflow. BuildMint Queue currently loads no advertising pixels, behavioral analytics, or non-essential tracking technologies. Based on this implementation, no optional-cookie consent banner is shown. This assessment must be revisited before adding analytics, advertising, embedded media, or other non-essential storage.

Use and disclosure

Data is used to authenticate staff, authorize tenant-scoped work, operate and track queues, enforce plans, recover billing, deliver transactional messages, answer requests, protect the service, and meet legal obligations. Public tracking exposes only ticket-safe information through unguessable tokens.

Sensitive information

The service is not designed as a medical-record system. Organizations should not place diagnoses, clinical notes, payment-card details, or other unnecessary sensitive information in queue names or customer fields.

Retention and deletion

Never-paid Free inactivity follows 45/53-day warnings, 60-day deactivation, and eligible 90-day purge. Former customers receive at least 12 months' preservation, notice at 11 months, deactivation at 12 months, and 30 days to recover. Holds and activity are rechecked before purge. Ordinary queue personal data is not retained indefinitely; minimum billing, tax, fraud, consent, security, support, deletion-audit, and webhook-idempotency records may be kept longer under a reviewed schedule.

Your requests

Authorized users may request access, export, correction, or deletion through Billing Help. These requests are separate from automatic inactivity schedules and may be subject to verified legal, security, or billing holds.

Privacy contact

BuildMint Queue is operated by BuildMint Software, based in Mabalacat City, Pampanga, Philippines. For privacy questions, personal-data requests, or other privacy-related concerns, contact [email protected].

Items requiring final legal review

Processing legal bases, international-transfer mechanisms, jurisdiction-specific retention periods, and the final controller/processor allocation remain subject to legal review before production launch.