On site · Free and Queue Plus
Staff add walk-in customers and give them a QR ticket to track their turn.
Wait anywhere. Know when it’s your turn.
Track your turn. Not the waiting room.
Staff manage walk-ins and share QR tickets for live turn tracking. With Queue Plus Remote Join, customers can join today’s queue before they arrive.
Less uncertainty, calmer service
Replace crowded waiting rooms and repeated status questions
Customers see their live position from a safe ticket page. Staff keep operating queues without exposing internal records.
Two ways to enter the queue
Before arrival · Queue Plus
Customers open your Remote Join link and join today's live queue before arriving. No customer app or account is needed.
See how Remote Join worksTrack and arrive closer to your turn
Customers follow their own live position from their phone while staff call and serve the queue.
Built for everyday queue operations
Open / Close Queue
Open today’s queue when ready to accept customers. Close new admissions while continuing to serve people already waiting. Available on both plans.
Remote Join · Queue Plus
Let customers join today’s queue before arrival through a public link or permanent printable QR.
Explore Remote JoinPriority & Assistance · Queue Plus
Handle customers who need additional assistance or approved priority service with fair, configurable queue handling.
QR and link tracking
Give each customer an unguessable ticket path with live status.
Locations and labels
Adapt organization terminology and, on Queue Plus, operate up to three locations.
Today's reporting · Free
View today's Overview, Analytics and customer records with up to 500 visits/month.
Historical reporting · Queue Plus
Review past reports, analytics and customer records with custom date ranges and CSV export. Queue Plus includes up to 5,000 visits/month.
Flexible across industries
Clinics and dental practices
Give today's walk-in visitors a way to follow their turn when service times vary. Queue Plus Remote Join lets them join before arrival; staff can close new admissions while finishing the people already waiting.
Use queue reasons for visit context only. Keep scheduled appointments and clinical records in the systems that manage them.
Veterinary clinics
Let owners track today's queue from a place where they and their pets are comfortable, when the practice advises it. Remote Join can collect the relevant service reason before arrival.
Set clear arrival instructions. A queue place does not determine clinical priority or replace urgent advice from the practice.
Salons and barbershops
Share a Remote Join link for today's walk-in service queue so customers can follow their place before coming to the shop. Choose a queue or service when several are offered.
Close admissions near the end of the working day without removing waiting customers. This is a live queue, not future appointment booking.
Automotive and repair service centers
Use a queue for today's service reception, assessment or walk-in work. Customers can join remotely and track when they will be called to the service desk.
Keep repair completion promises separate: queue position is not a vehicle repair-status tracker or a guaranteed collection time.
Diagnostic and other service centers
Offer clearly named service queues and configured reasons to help staff understand why someone is visiting. Multi-location Remote Join can guide visitors to the intended site.
Give preparation instructions separately and collect only the queue context you need; private notes are not test results or clinical records.
Government and general walk-in counters
Use clear service labels, staff-created tickets for people at the counter and Queue Plus Remote Join for people joining before arrival. Staff can identify recorded entry sources in reporting.
Keep individual tracking links private. For restaurants, the generic waiting-order workflow may fit a simple line, but it does not provide table, party-size or reservation management.
Learn how customers can join before they arrive · Set up the workflow
Clear by design
Staff see the information they need to run the queue. Customers follow their own ticket without seeing other visitors’ details. Keep individual tracking links private.
Pricing that grows with your queue
Free
$0
Simple queue management for walk-in customers.
- 500 total visits/month
- 1 location
- 1 organization user
- Staff-created queue tickets
- On-site ticket QR and live customer turn tracking
- Core queue management and manual Open Queue / Close Queue
- Configurable labels and customer ticket screen
- Today's reporting: Overview, Analytics and customer records
- Self-service help
Ticket QR opens tracking for an existing visit. Remote Join self-registration requires Queue Plus.
Start freeQueue Plus
$9.99/month
or $99.99/year · USD, taxes where applicable
Let customers join today's queue before they arrive.
- Everything in Free
- 5,000 total visits/month shared across all locations
- Up to 3 locations and 5 organization users
- Priority & Assistance with configurable fair queue handling
- Remote Join through a public link
- Readable public link and permanent printable Remote Join QR
- Remote waiting limit and configurable customer fields
- Multiple visit reasons and optional private note
- Realtime staff updates and supported browser notifications
- Entry-source reporting for Remote, QR, Staff and Unknown
- Historical reports and analytics with custom date ranges
- Consolidated reports and CSV export
- Email support
Both billing intervals have the same Queue Plus features and monthly allowance. Visits reset by calendar month in your organization's timezone. Already registered? Open Plan Features to upgrade.
| Capability | Free | Queue Plus |
|---|---|---|
| Staff-created tickets, ticket QR and live tracking | Included | Included |
| Dashboard Open Queue / Close Queue | Included | Included |
| Customer self-joining before arrival (Remote Join) | Not included | Included |
| Priority & Assistance | Not included | Included |
| Monthly visits across the organization | 500 | 5,000 |
| Today's Overview, Analytics and customer records | Included | Included |
| Historical reports, analytics and customer records | Not included | Included |
| Custom date ranges and consolidated reporting | Not included | Included |
| CSV export | Not included | Included |
What is BuildMint Queue?
BuildMint Queue is a virtual queue management system designed primarily for small and medium businesses. Customers can track a queue using a QR code or public link, so they can wait away from the physical waiting area without creating an account.
Built by BuildMint Software
BuildMint Queue is a product of BuildMint Software. BuildMint Software designs focused business applications for organizations that want dependable workflows without unnecessary enterprise complexity.
Learn about BuildMint SoftwareCommon questions
Getting started
What is BuildMint Queue?
BuildMint Queue is virtual queue management software for service businesses. Staff add customers to a queue, and each customer can follow their own position from a QR code or public tracking link instead of remaining in the waiting area.
Who is BuildMint Queue for?
It is designed for small and medium service organizations such as clinics, dental and veterinary clinics, salons, barbershops, car washes, auto repair shops, government offices, and service centers. Labels can be adapted to the organization's terminology.
Do I need special hardware or an app?
No special queue hardware or customer app is required. Staff use BuildMint Queue in a supported web browser, customers open a web tracking page, and an optional second browser display can show the ticket screen. A device and internet connection are still required.
Can customers add themselves to a queue?
With Queue Plus Remote Join enabled and today’s queue open, customers can add themselves before arrival. In the standard Free on-site flow, staff create the ticket and the customer scans its QR to track their turn. Not every queue accepts Remote Join.
Make waiting easier for everyone
Start with the Free plan and move to Queue Plus when your operation grows.
Create your organization