BuildMint Queue

Terms of Service

Version 1.0 - Effective August 13, 2026

BuildMint Queue is a product of BuildMint Software. These terms apply to use of the BuildMint Queue service operated by BuildMint Software, based in Mabalacat City, Pampanga, Philippines.

Accounts and authority

Users must be eligible to contract, protect account access, provide accurate information, and have authority to administer their organization. Clerk authenticates staff; organization membership and authorization are held by the application.

Acceptable use and customer data

Do not misuse the service, interfere with security, upload unlawful material, or enter unnecessary passwords, payment-card details, diagnoses, clinical notes, or other sensitive health information. BuildMint Queue is a queue tool, not a medical-record system, and no HIPAA or equivalent health-compliance certification is claimed. Organizations are responsible for their queue-customer data and lawful notices.

Plans and limits

Free includes 300 visits per calendar month, one location, one staff account, and 30 days of reports. Queue Plus costs $9.99 monthly or $99.99 yearly and includes 5,000 monthly visits, up to three locations, up to five staff accounts, retained report history under this policy, consolidated reports, advanced analytics, CSV export, and email support. One successful queue-entry creation is one visit; usage is pooled and resets in the organization timezone.

Billing, renewal, cancellation, and recovery

Queue Plus renews automatically at the selected interval until cancelled through the hosted billing portal. Cancellation takes effect after the verified paid-through date. Annual reminders are sent 14 and 3 days before renewal when transactional email is enabled.

Taxes are handled at checkout where applicable. Past-due access remains Queue Plus during provider retries. Unpaid and expired states receive Free entitlements without immediate deletion; unpaid billing recovery remains available for 30 days. Verified recovery restores Queue Plus. A paused subscription retains Queue Plus only through a verified future paid-through date; unknown status is held for manual review. Payment, cancellation, refund, or downgrade never directly deletes queue data.

Refunds and disputes

Annual renewal refunds may be considered when requested through Billing Help within seven calendar days and there has been no substantial post-renewal use; substantial use is manually reviewed. Monthly renewals are generally non-refundable after material use. Applicable law and documented goodwill exceptions control. No refund is automatic. Partial refunds do not automatically remove access; reversals, fraud decisions, and chargebacks follow authoritative provider state and manual review.

Support and availability

Free is self-service. Queue Plus includes standard email support without an SLA, emergency coverage, phone support, onboarding consulting, or custom development. Billing Help remains available for narrow account and payment matters. Availability is not guaranteed.

Inactive organizations and deletion

Eligible never-paid Free organizations are warned at 45 and 53 full inactive days, deactivated at 60 days, recoverable for 30 days, and eligible for purge at 90 days. Former paying-customer data is preserved for at least 12 months after the later of paid access ending and qualifying activity; notice occurs at 11 months, deactivation at 12 months, then a 30-day recovery window. Activity, payment, recovery, or a legal/security/billing hold stops deletion. Minimum billing, tax, fraud, consent, security, support, deletion-audit, and webhook-idempotency records may be retained for documented legal or operational periods.

Features, ownership, suspension, and termination

AI Assistant and SMS are disabled for this MVP. The service and its software remain the owner's intellectual property. Abuse, security risk, or legal requirements may lead to suspension. User-requested export or deletion is handled separately through Billing Help and may be limited by required holds.

Legal details

BuildMint Queue is operated by BuildMint Software, based in Mabalacat City, Pampanga, Philippines. These Terms are governed by the laws of the Republic of the Philippines. For legal notices or questions about these Terms, contact [email protected].

The specific venue for disputes and any additional warranty, service level, certification, or regulatory compliance commitments remain subject to final legal review unless expressly stated in these Terms.