Frequently asked questions

One successfully created queue entry counts as one visit. Page views, tracking refreshes, status changes, staff logins, failed submissions, and cancelled forms do not.

Visits are pooled across all locations and reset at the start of each calendar month in the organization's configured timezone. Free includes 300 visits and Queue Plus includes 5,000.

No. Both have identical features and 5,000 visits each calendar month. Queue Plus is $9.99 monthly or $99.99 yearly; yearly saves $19.89 versus twelve monthly payments.

Queue Plus remains active while Lemon Squeezy retries a past-due renewal. If it becomes unpaid, Free limits apply without deleting data and billing recovery remains available for 30 days. Verified recovery restores Queue Plus without resetting usage.

Cancellation stops automatic renewal. Queue Plus continues through the verified paid-through date, after which Free limits apply without deleting existing data. A supported cancellation can be resumed before it ends.

Use Billing Help. Annual renewal requests made within seven calendar days may be reviewed when there has been no substantial post-renewal use. Monthly renewals are generally non-refundable after material use, subject to applicable law and documented exceptions. Refunds are not automatic.

Only new queue-entry creation is blocked. Active queues, existing entries, public tracking links, and history continue working.

No. A customer follows an unguessable public tracking link or scans its QR code. The page shows only that ticket's safe queue information.

No. BuildMint Queue is a queue-management tool, not a medical-record system. Do not enter diagnoses, clinical notes, payment-card details, or other unnecessary sensitive information in queue fields.

An optional organization logo can be PNG, JPEG, or WebP and must be no larger than exactly 2 MiB. SVG is not accepted.

Warnings are scheduled after 45 and 53 full inactive days, deactivation after 60 days, and eligible permanent deletion after 90 days. An owner can reactivate during the 30-day recovery window. Holds and renewed activity stop the process.

Former paying-customer data is preserved for at least 12 months after the later of paid access ending and the last qualifying authenticated activity. A warning is scheduled at 11 months, deactivation at 12 months, then a 30-day recovery window before eligible purge.

Free includes self-service guidance. Queue Plus includes authenticated email support. Every authenticated organization can use narrow Billing Help for payment, charge, security, account-access, privacy, export, or deletion matters.

No. AI Assistant and SMS notifications are intentionally disabled for this MVP launch.